How to Return and Refund an Item:
For cigars by the box or bundle of 10 cigars or more, if you return the unopened box or bundle, you will receive full merchandise credit, less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
- If you fail to return merchandise within the given time frame or without an RMA#, we may deny credit or issue a 15% re-stocking fee.
- All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
- Any item can be returned within 15 days of purchase for refund credit, or exchange (minus delivery charges). Simply send the item to us via USPS or insured parcel post.